Refund policy

Return & Refund Policy

At abide and adorn, we are committed to providing high-quality Christian apparel, home décor, and accessories. Because many of our products are made to order, we maintain a limited return and refund policy.

Eligibility for Refunds or Replacements

We only offer refunds or replacements under the following circumstances:

  • Lost in Transit: Your order was confirmed as lost by the shipping carrier and has not been delivered.

  • Damaged Upon Arrival: Your item arrives damaged, defective, or unusable.

  • Incorrect Product Received: You receive a product that is different from what you ordered, including the wrong design, size (if not the size ordered), color, or product type due to our error.

Personalized Products

All personalized and custom-made products are created specifically for you and are not eligible for returns, exchanges, or refunds due to buyer's remorse, ordering the wrong size, spelling mistakes submitted by the customer, or a change of mind.

Personalized products will only qualify for a replacement or refund if:

  • The item is lost in transit.

  • The item arrives damaged or defective.

  • You receive the wrong product or the personalization does not match the information you submitted with your order due to our error.

Reporting an Issue

If your order qualifies under the conditions above, please contact us within 7 days of delivery. Include:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the product, packaging, and shipping label (for damaged or incorrect items).

Claims submitted after this period may not be eligible for a refund or replacement.

Lost Packages

If your tracking information shows no delivery and the carrier confirms the package is lost, we will investigate the shipment. Once the carrier confirms the loss, we will issue a replacement or refund at our discretion.

Please note that we are not responsible for delays caused by customs, weather conditions, carrier disruptions, or incorrect shipping addresses provided during checkout.

Non-Returnable Items

The following are not eligible for returns, exchanges, or refunds:

  • Personalized or custom-made products (except in the cases outlined above).

  • Items ordered in the wrong size, color, or style selected by the customer.

  • Change of mind or buyer's remorse.

  • Normal wear and tear after use.

  • Minor variations in color or placement that may occur due to different screen displays or the made-to-order production process.

Refund Process

If your claim is approved, we will either:

  • Send a replacement at no additional cost, or

  • Issue a refund to your original payment method.

Refund processing times may vary depending on your payment provider, but most refunds are completed within 5–10 business days after approval.

Contact Us

If you have any questions about this Return & Refund Policy or need assistance with an order, please contact our customer support team with your order number, and we'll be happy to help.